Inter-professional conference providing enhanced knowledge pertaining to pathophysiology, diagnosis , treatment and prevention of common and emerging infectious diseases. Education is provided through lecture presentations, case studies and a multidisciplinary discussion panel with opportunity for questions and answers.

This module explores the meaning of empathy and its impact on patient quality care in healthcare. Through real patient stories simulated by NCH staff and through staff testimonials, participants will gain a deeper understanding of how every interaction with patients and families regardless of their primary language spoken affects their patient experience. This module encourages all staff members to recognize their role in fostering empathic, quality-focused, and patient-centered experiences.