NCH 2025 Enhancing Patient Experience and Quality Care Through Empathy and Effective Communication

Please read and follow instructions

Thursday, November 20, 2025, 3:00 PM - Monday, November 20, 2028, 4:00 PM

AAPA Credit(s) (0.50 hours), ACPE Contact Hour(s) (0.50 hours), ANCC Contact Hour(s) (0.50 hours), Non-Physician Attendance (0.50 hours)

This module explores the meaning of empathy and its impact on patient quality care in healthcare. Through real patient stories simulated by NCH staff and through staff testimonials, participants will gain a deeper understanding of how every interaction with patients and families regardless of their primary language spoken affects their patient experience. This module encourages all staff members to recognize their role in fostering empathic, quality-focused, and patient-centered experiences.

1. Define empathy and its impact on patient experience in healthcare.
2. Recognize how every member of the healthcare team, regardless of role, contributes to the patient experience, impacting the deliverance of quality care and best outcomes.
3. Reflect on the simulated patient experiences and imagine how experiencing similar situations may impact your perspective on patient quality care.
4. Improve communication and teamwork within the healthcare team and patients/families.
5. Utilize available resources and learn tips to better communicate with patients/families through the use of interpreter services.

In support of improving patient care, Nationwide Children's Hospital is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the American Nurses Credentialing Center (ANCC),  and the Accreditation Council for Pharmacy Education (ACPE), to provide continuing medical education for the healthcare team.

Cancellation Policy

Cancellations received in writing no less than 20 days before the course will be refunded, less a 20% administrative fee. No refunds will be made on cancellations received after that date. Please send cancellation requests to [email protected].

Nationwide Children's Hospital reserves the right to cancel or postpone this program if necessary; in the event of cancellation, course fees will be fully refunded. We are not responsible for other costs incurred such as non-refundable airline tickets or hotel penalties.

Accessibility Statement
 
Nationwide Children's Hospital is committed to ensuring that its programs, services, goods and facilities are accessible to individuals with disabilities as specified under Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Amendments Act of 2008.  If you have needs that require special accommodations, including dietary concerns, please contact the CME Conference Coordinator.

The Nationwide Children's Hospital® adheres to ACCME Criteria, Standards and Policies regarding industry support of continuing medical education. Disclosure of faculty and their commercial relationships will be made prior to the activity.

Mitigation of Relevant Financial Relationships

Nationwide Children's Hospital adheres to the ACCME’s Standards for Integrity and Independence in Accredited Continuing Education. Any individuals in a position to control the content of a CE activity, including faculty, planners, reviewers or others are required to disclose all relevant financial relationships with ineligible entities (commercial interests). All relevant conflicts of interest have been mitigated prior to the commencement of the activity.